Samip
Pandey

Profile

Head of Digital Transformation Unit & AI Coordinator at Citizens Bank International Limited, Nepal, with over 10 years of progressive banking experience spanning digital transformation, process optimization, and customer experience innovation. A Nepal Topper in MBA (Pokhara University) and "Nepal Bidhyabhusan Kha" recipient, has a rare blend of academic excellence and real-world banking leadership.

With expertise in designing and implementing customer-centric digital solutions, has led the end-to-end delivery of over 140 workflow automations, 25 RPA processes, and a full suite of customer-facing digital platforms to video banking, AI-enabled call center systems, and omnichannel KYC transformation.

A practising part-time academic, has taught at multiple institutions including Novel Academy, Softwarica College, and Apollo International College, covering Banking & Insurance, E-Business, and Entrepreneurship.

Career Vision

To establish a benchmark for responsible AI adoption and customer-centric digital innovation in Nepal's financial ecosystem, delivering secure, scalable and world-class banking experiences.